Terms and conditions

Mboa Resume – Terms and Conditions

Effective Date: 17/03/2025

1. Introduction

By accessing mboaresume.com, you (the “User”) agree to comply with these Terms and Conditions.

2. Intellectual Property Rights

  • All content, including text, graphics, code, and software, is the property of Mboa Resume.

  • Modification, reproduction, or redistribution of any materials without consent is prohibited.

3. Nature of Product and Terms of Usage

  • Mboa Resume provides professional CV and resume writing services to assist job seekers.

  • The final product is a reference guide; no job placement or interview guarantee is provided.

  • By purchasing, you authorize Mboa Resume to charge the agreed-upon price to your selected payment method.

4. Customer Support

  • Primary communication: Email (for accurate documentation).

  • Phone support: Limited availability.

5. Order Processing Steps

5.1 Placing an Order

  • Customers must provide accurate email and phone details to avoid delays.

5.2 Providing Information

  • The customer is responsible for submitting complete work history, education, and job objectives.

5.3 Instructions & Revisions

  • Instructions must be clear and precise.

  • Revisions are limited to the original instructions; additional changes may incur charges.

5.4 Selecting the Correct Resume Level

  • Customers must choose the correct resume level; errors should be reported immediately.

5.5 Assigning a Writer

  • Writers may contact customers for additional details via email.

  • All documents should be uploaded to the platform (not sent via phone).

5.6 Checking the Messaging System

  • Customers must check messages regularly to avoid delays in revisions or refunds.

5.7 Incorrect Order Placement

  • Inconsistent details may cause delays and additional charges.

6. Order Tracking

Customers can monitor their order status through these stages:

Status Description
Order not paid Payment pending; order not processed.
Research started Payment confirmed; order assigned to a writer.
Preparing Writer actively working on the order.
Order complete Final resume available for download.
Order returned for revision Resume being modified per instructions.
Hold Order paused; customer must contact support.
Cancelled Order is no longer active.

7. Updates to Terms and Conditions

  • Mboa Resume reserves the right to update these terms without prior notice.

By using Mboa Resume, you agree to these Terms and Conditions.

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